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Frequently Asked Questions

How long will it take for my eden pottery to arrive?

As all our pottery is individually hand sponged and made to order, delivery times could take up to 10 working days.
We will contact you regarding a delivery date and you can contact us directly for information.

Can I change or cancel my order?

Yes you can cancel your order right up until we have posted it. Contact us directly as soon as you know you want to make a change. If your order has already been posted, you can return it to us for a refund.

What if I am not happy with my order, can I get a refund or change it?

The only customers we want are happy customers, if you are not happy with an order you can return it to us for a refund, or if you prefer you can exchange it for another item of equal value. All goods returned to us must be re-packed in the original packing. We cannot refund you your postage unless there has been an error on our part, and you will need to pay the postage to send it back to us. Refunds will be issued within 7 working days.

Is it safe to pay online with a debit or credit card?

Yes it is completly safe. All online payments are processed through our secure server. Furthermore all payments are processed by paypal.com, so we do not have access to your credit/debit card information, nor do we store it. Please note you do not need to have a paypal account to order.

Can i pay by cheque?

Yes you can if you contact us directly, we can then take your order and process it when your cheque arrives. We can advise you of all costs including postage.

Is eden pottery suitable for everyday use?

We use it everyday in our café , putting it through our dishwashers and microwaves on a daily basis, but as with any pottery unfortunately it does not bounce!

What happens if my pottery arrives damaged?

In this unlikely event please contact us within 5 working days from when your parcel is delivered.

How much is the delivery charge?

We use Parcelforce for smaller packages and the courier Interlink for larger quantities. Delivery charges are calculated at checkout and they will depend on the total value of goods ordered. We can only deliver to the UK and Ireland, we regret we are unable to ship outside these areas at this time.

Delivery Charges.

  • orders up to £50=£5
  • orders £50.01-£150= £7
  • orders £150.01-£300=£10
  • orders over £300 = £15 

Delivery will be made by Royal Mail or Courier. Items will need to be signed for or a card will be left to explain how delivery can be re-arranged or the parcel collected.

Can I join your newsletter to be kept informed of new patterns or events at Eden Pottery Shop?

Yes you can join our newsletter and we will keep you informed by e-mail. Unfortunately we only sell our seconds directly from our workshop at twice yearly events and we cannot send any seconds out by post.

What is your privacy policy/do you store my credit card details?

When you place an order with us, we will store your details in our customer database, this is for our internal use only. Please note for your security we do not store your credit/debit card information. We value your privacy at all times, your details are never shared with any other third parties at any time.